Own and manage the HR tech support function, including intake, triage, resolution, and escalation of tickets
Build AI-assisted workflows where applicable — flagging, classification, notifications, and intelligent routing across People processes
Own technical documentation, integration specs, data flow diagrams, etc.
Serve as a technical resource and escalation point for HR tech issues across the People team
Support ad hoc data pulls, system troubleshooting, and cross-functional HR tech requests
Use operational exposure as a continuous feedback loop to surface new automation opportunities
Translate complex technical constraints and tradeoffs into clear recommendations for the Director and People team leadership
Collaborate with COEs e.g. People Operations, IT, Finance, Payroll, and Talent Acquisition to ensure system triggers, data handoffs, and approval workflows are reliable and production-grade
Stay current on the HR technology landscape — new ADP capabilities, iPaaS evolution, and AI tooling relevant to the People function

8+ years in a technical systems, integration engineering, IT, or HRIS role
Hands-on experience building and maintaining API integrations, event-driven workflows, or data pipelines
Deep working knowledge of ADP (Lyric strongly preferred; Workforce Now considered)
Experience with identity and directory systems (OKTA or similar)
Strong data fluency — able to design schemas, trace data lineage, validate integrity across systems, and build reliable audit processes
Experience handling sensitive HR data, PII, and related security and compliance requirements
Ability to work autonomously on complex, multi-system problems and communicate findings clearly to non-technical stakeholders

Senior Manager, HR Systems

Key skills