Build and lead our collections strategy across personal loans and student loan refinance, with an initial focus on standing up the personal loan program.
Design customer-first recovery strategies that improve performance across the full delinquency lifecycle, including pre-default.
Select and manage third-party vendors, driving clear performance expectations and accountability.
Use data, testing, and cross-functional partnership to build a compliant, scalable collections operation.
Shape the long-term model for collections, including where to leverage vendors versus build in-house capabilities.

10+ years of experience in consumer lending collections, servicing, or recoveries, with significant ownership of strategy and execution.
Deep knowledge of collections operations, compliance, and vendor management.
Track record of improving recovery outcomes while maintaining a strong customer experience.
Highly analytical and comfortable using data to guide decisions and optimize performance.
Strong cross-functional communicator who works effectively across Risk, Product, Operations, Legal, Compliance, and Data.

Director of Collections Strategies

About this role