Key skills
Communication
About this role
Role Overview
- Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team
- Handle inbound and outbound calls in a high-volume pre-legal collections environment
- Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard
- Look for opportunities to develop your own knowledge and to drive your development by working with senior team members and internal training resources
Requirements
- Excellent written and verbal communication skills
- Previous Customer Service experience
- Computer literate including proficient use of Microsoft Office
- The ability to prioritise and manage multiple tasks
- Good attention to detail
- Good teamwork skills
- Previous experience within collections/debt recovery (not essential)
Benefits
- Genuine opportunities for progression within our team and the wider business
- Equal opportunities employer that celebrates diversity and creates an inclusive environment