Responsible for delivering seamless and engaging experiences for healthcare professionals (HCPs) and other key stakeholders across all platforms
Accelerating brand engagement and topline growth
Work in close collaboration with global cross functional and affiliates teams
Develop impactful customer journeys, high quality content and engage affiliates in effective deployment across channels
Experience in rep triggered and blast emails, webinar platforms, HCPs portals, content tagging, Veeva and KAM orchestration is essential
Communicate to stakeholders at all levels with clarity and vision
Shape the digital and omnichannel roadmap for Sobi

University degree level education –Marketing, Engineering, Data or Computer Science
Digital/omnichannel experience at regional or global, including leading extensive digital projects within the pharmaceutical industry
Additional commercial experiences including sales, marketing and business intelligence
Experience in Cardiometabolic disorders is desirable
Proficient with CRM ecosystems such as Veeva
Data driven with strong data and analytics skills, Qlick/Power BI
Desirable experience in data flows/warehouse
Experienced in marketing automation across different customer segments
Ability to communicate complex digital strategies in simple, compelling narratives
Cross-cultural leadership, effective communication and team working skills
Multi stakeholder project management and leadership experience, delivering results on time and within budget
Flexibility, ability to manage change and operate in an environment of uncertainty
Fluency in written and spoken English
Additional European language skill is desirable

Global Omnichannel Customer Engagement Lead

Key skills