Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
Ensure first call resolution through problems solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
Accurately document and process customer claims in appropriate systems.
Lead fact-finding discussions to determine the best options for the customer.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure.
Actively listening and communicating with customers, as opposed to just reading the script.
Other duties may be assigned.
In case the applicant wants to leave the company, under any circumstance, the applicant is required to present HR with a 2-week notice.

Minimum high school diploma or equivalent
Six months customer service experience
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to effectively present technical information clearly and concisely
Ability to fluently speak and comprehend the English language
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues
Ability to listen and respond while keying into automated system
Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment)
Able to accurately type 25 wpm
General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), and email applications.

Awesome colleagues who are dedicated to Voice Dream and our customers!
Remote Work Training (Must complete training)
Base salary
Performance incentives (Bonuses are not guaranteed and solely based on client and company discretion)
Weekly Schedule (5 days a week)
8-9 hours daily schedule (break included)
Career & Training Development
Organizational Growth
Professional Work Environment
Two yearly company Dinners/Party

Virtual Assistant

Key skills