About this role

Respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com , etc.)
Manage booking requests, changes, and cancellations
Provide guests with check-in/check-out instructions, house rules, and local recommendations
Handle emergency or escalated guest concerns with professionalism and care
Monitor and manage availability calendars to prevent double bookings
Ensure pricing and minimum stay settings are correct across platforms
Coordinate with cleaning teams and maintenance based on bookings
Organize and track guest reviews, performance metrics, and occupancy rates
Maintain documentation for expenses, guest issues, and work orders
Assist in updating property descriptions, photos, and listing information
Help with vendor communication (cleaners, handymen, etc.)
Answer or return calls related to guest inquiries, vendor coordination, or emergency issues
Act as the first point of contact for general inquiries and escalate when needed

Prior 2-3 years experience as a Virtual Assistant for short term rental is a "MUST"
Familiarity with Airbnb, Vrbo, Booking.com , and channel management tools
Excellent written and verbal English communication skills
Strong organizational and multitasking abilities
Availability to respond to messages and calls during business hours, with some flexibility for urgent matters
Tech-savvy – able to use online tools, spreadsheets, and mobile apps efficiently

Virtual Assistant – Airbnb/VRBO/Booking.com

Key skills