About this role

Assist customers with questions about charging stations, billing or other issues via phone or ticketing
Assess incoming requests and set priorities
Collect feedback and share it to help improve our products and processes
Follow up on issues and only close them once the customer is fully satisfied
You are Optimile’s voice to the outside world and the customer’s voice within Optimile.

Passion for customer service: the customer always comes first
Phone calls are opportunities to understand customer’s needs, not a hurdle
Strong communication skills (verbal and written) in Dutch & French (30% of inquiries), with basic English
Technical background and interest
Problem-solving, empathetic and patient
Comfortable with software and ticketing systems
Stress-resistant, organized and a true multitasker
Team player with an eye for detail, but fully capable of working independently
Able to explain technical problems in a way everyone can understand, including non-technical colleagues.
Skilled at breaking down complex requests and recommending appropriate solutions
Able to maintain an overview in a fast-paced, dynamic environment

Customer Success Coach

Key skills