Customer support, ensuring efficient assistance and resolution of inquiries.
Management of a client portfolio, focused on delivering success throughout the customer journey.
Data analysis to support strategic decision-making.
Preparation of detailed reports to track results.
Effective collaboration with the team, promoting clear communication and teamwork.

Degree in Engineering or related fields.
Intermediate Excel skills for data manipulation and analysis.
Behavioral competencies such as proactivity, organization, resilience, and effective communication.
Ability to work in a team and a strong results orientation.

Profit-sharing: celebrating results is part of Cogna's culture.
Meal or food allowance: provided via a flexible benefits card.
Health insurance: comprehensive plan with dependent coverage and co‑payment options.
Dental insurance: available to keep your smile healthy.
Undergraduate and graduate tuition grants: access to our educational units for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
SESC partnership: access to numerous opportunities to improve quality of life.
Pharmacy partnership (Univers): discounts on a variety of medications.
Corporate university: multiple learning paths and free courses to help you keep growing with us.
Wellhub (Gympass): to help you stay active in your daily routine.
Ninho Program: a program dedicated to families expecting a new baby.
Valoriza — Internal Recruitment Program: to boost your career through internal opportunities.

Junior Customer Success Analyst

Key skills