Leads the Enterprise Research & Insights team, overseeing quantitative and qualitative research
Oversees adoption and implementation of best research practices and solutions
Acts as a subject matter expert (SME) providing recommendations on PX&SD initiatives
Advises leaders on drivers and actions that foster a customer-centric culture
Contributes to the development of PX&SD strategies that enhance customer understanding
Develops strategies to integrate Research & Insights into operating models
Oversees the development and implementation of Research & Insights business plans
Develops and manages high profile partnerships with a wide variety of internal clients
Develops and manages Research & Insights operational budgets
Leads Research & Insights team in vendor management

University degree in business, computer science, marketing or a relevant discipline
5-7 years relevant experience in research and business intelligence/business analytics role
Experience in championing industry thought leadership within previous organizations
Experience in the gaming industry and/or vendor-side research would be an asset
An equivalent combination of education and/or experience may be considered
Advanced knowledge of research, BI and reporting tools
Ability to work effectively in ambiguous situations
Ability to think quickly and respond appropriately to different audiences
Excellent strategic thinking skills
Demonstrated experience in managing and delivering Research & Insights projects across different lines of business
Excellent team building and leadership skills
Solid experience understanding business needs and delivering solutions
Ability to communicate strategic direction into a detailed plan of action

Robust wellness programs to enhance your physical, mental, social, financial and career well being
Flexible working model which supports work-life integration and our 37.5 hour work week
Volunteer hours annual via the Play It Forward program

Manager, Research and Insights

Key skills