Drive Software Adoption & Implementation
Guide customers through a structured onboarding process to ensure they understand and use our software successfully
Teach and train users in hands-on sessions to ensure everyone from site managers to executives knows how to use our tools
Proactively engage with users to uncover friction points and ensure the software solves their daily problems
Analyze a customer’s current state to 'paint the picture' of their two-year journey from basic operations to a fully circular model
Identify how our software and different features could guide customers through this journey at each stage to ensure customer growth over time
Masterfully guide customers through this plan to enable transitions from 'managing waste' to 'closing loops' by proving the ROI of each new phase
Bridge the gap to product by translating real-world customer friction and 'on-the-ground' challenges into actionable feedback for our Product and AI teams

Experience in Customer Success, Project Management, or Consultancy with a proven track-record of strategic customer and/or project development
Led complex initiatives with multi-stakeholder set-ups that have generated measurable impact
Thrives on data and excited by the potential of AI-driven tools to solve real-world waste problems
Clear, structured communicator who can translate technical insights into strategic action
Fluency in German and English is a must
'Get it done' attitude and thrive in high-ownership environments

Customer Success Manager, German Speaking

Key skills