About this role

Own and manage customer relationships post-sale, including onboarding, adoption, renewals, and expansion
Identify upsell and cross-sell opportunities within existing accounts and partner with leadership to close growth opportunities
Act as the voice of the customer, sharing feedback with product and founders to influence roadmap and GTM strategy
Help define and refine ICPs, value propositions, use cases, and account playbooks
Maintain accurate account data, forecasts, and renewal pipelines in Salesforce
Lay the foundation for scalable account management and post-sales processes
Partner cross-functionally to ensure long-term customer success and retention

2–5 years of experience in Account Management, Customer Success, or post-sales roles in B2B SaaS or startups
Proven experience managing renewals and driving account expansion
Strong communication, relationship-building, and stakeholder management skills
Comfort working in early-stage environments with evolving processes
A curious, coachable mindset with a bias toward action
Excitement about building from 0 to 1 alongside founders

Account Manager – SaaS Predictive Intelligence

Key skills