About this role

Coordinating internal teams and specialists to ensure effective delivery of eCommerce initiatives
Acting as a client advocate, ensuring internal teams and partners deliver high-quality outcomes
Monitoring website performance and reporting against agreed KPIs
Supporting clients with training, platform usage and day-to-day website operations
Proactively identifying and resolving challenges that may impact client success
Demonstrating performance and progress through structured reporting and insights
Building trusted client relationships through clear communication and regular engagement
Identifying upsell and cross-sell opportunities that support client growth
Ensuring client strategies align with broader business objectives and deliver measurable results.

Experience in a similar client success, account management or eCommerce role
Backgrounds such as eCommerce Manager, Online Trading Manager or Digital Merchandiser would be highly relevant
Strong knowledge of eCommerce platforms and digital performance metrics
Hands-on experience with Shopify or other CMS platforms (preferred)
Excellent communication skills and confidence engaging with senior stakeholders
Strong organisational skills and the ability to manage multiple priorities
A commercial mindset with the ability to identify growth opportunities.

eCommerce Success Manager

Key skills