Manage and support our customers in the deployment of our SaaS software solution
Ensure the retention and satisfaction of the customers in your portfolio
Project management during the initial implementation phase of the customer platform
Configuration of the Deepki business application according to the customer's needs
Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.)
Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
Providing expertise as sustainability expert
Supporting our clients sustainability management, for example in the context of the application of UK or European regulations and reporting (e.g. EU-Taxonomy, SFDR, CSRD, GRESB)
Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning)
Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity
Supporting internal operational excellence projects for the team
Improving internal processes and the level of services provided by the team
Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team

Customer Success Manager

Key skills