Become an expert of our AI Workflow platform and be comfortable explaining technical concepts to a non-technical audience
Providing first-line technical support to self-serve customers
Developing and maintaining Help Center content, documentation, and support formats
Tracking product usage and defining metrics to assess customer success
Diagnose, identify, and troubleshoot issues, escalating situations to Engineering teams if necessary

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Previous work in SaaS or AI
Strong communication skills to explain technical issues to both engineering and non‑technical stakeholders
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk
Comfortable working in a fast-paced, dynamic startup environment

Customer Success Manager – AI

Key skills