Analyzes, and collects monies due on new and existing customer accounts.
Researches and resolves accounts on the over 60/90 day past due report.
Uses various sources of credit information to examine the potential of new accounts and review existing accounts.
Inputs data and creates accurate accounts records utilizing applications software.
Supports and encourages continuous improvements on company processes.
Proficient in managing multiple project-oriented tasks effectively, prioritizing multiple projects, and working independently in a team-oriented environment.
Associate is responsible to follow requirements of applicable national and international regulations.
Collection of past due balances through verbal and written communication.
Research and investigate invoice discrepancies in a timely manner.
Root cause identification and removal of payment barriers for customers.
Issue billing adjustments on pricing discrepancies.
Process adjustments on customer accounts.
Input resolution data for monthly over 60/90 day report.
Process and analyze aging reporting for customer portfolio.

Associates Degree preferred
2 years credit and collection experience / accounts receivable strongly preferred
Experience in JD Edwards and/or SAP ERP strongly preferred
Must be proficient with Microsoft Office
particularly MS Excel
(V-lookups, Pivot Tables, and general spreadsheet implementation)
Strong organization skills with the ability to multitask and work under deadlines
Knowledge of basic accounting principles preferred
Possess strong communication skills both verbal and written
Attention to detail with a demonstrated high level of accuracy to enter data and report/research results
Ability to analyze information to resolve customer account discrepancies

Collections Representative

Key skills