Develop and propose credit recovery strategies; analyze complex delinquency portfolios and strategic customers, recommending differentiated collection actions and tailored solutions (outbound, inbound, judicial and extrajudicial)
Implement innovations and collection tools; evaluate new technologies and methods (dialers, automations, analytics) to improve outcomes and reduce recovery time
Ensure compliance and governance; review processes, documentation and policies to ensure adherence to accounting standards, regulatory requirements and internal/external audits
Analyze collection forecasts, monitor PDD (allowance for doubtful accounts), track performance by region and identify risks to support decision-making
Perform modeling and analysis in Excel and Power BI, translating data into strategic insights
Interact regularly with other LATAM regions such as Argentina, Paraguay and Mexico to ensure alignment of practices, information sharing and monitoring of regional results
Participate in forums, regional meetings and client negotiations, and maintain frequent interface with collection agencies
Analyze portfolios, define strategies and take direct collection actions when necessary, always maintaining a preventive and analytical perspective.

Bachelor’s degree in Business Administration, Economics, Accounting or related fields
Experience in credit analysis and collections
Experience negotiating with customers and managing collections
Proficiency in forecasting, PDD and financial indicators
Advanced Excel
Advanced Power BI
Fluent Spanish

Credit and Collections Specialist – LATAM

Key skills