Director – People & Culture Operations

Role Overview

• Lead and optimize end-to-end People & Culture operations for Canada, utilizing SAP, Success Factors and Workday systems
• Oversee a large team of operations professionals in the HR, Payroll and Benefits areas of expertise, while fostering a culture of service excellence and continuous improvement
• Ensure accurate, timely, and compliant payroll services for Canadian team members including all related government reporting for a national federal and provincially regulated payroll; this also includes managing complex scenarios in equity, executive compensation and benefits
• Lead the AskP&C team member support function , ensuring exceptional service delivery for team members where timely, accurate information is provided via a variety of intake channels
• Develop and monitor operational metrics, SLAs, and KPIs to measure effectiveness, identify trends, and drive data-informed decision-making
• Partner with cross-functional teams including Pension & Benefits, Compensation, Talent Acquisition, Learning & Development, Systems, Analytics and Business Partners to ensure seamless operational support
• Ensure compliance with federal and provincial employment legislation , privacy laws, employee tax regulations, and internal and external audit requirements, across operational processes
• Lead vendor management for payroll providers, HRIS platforms, and service delivery partners, ensuring optimal performance and value
• Design and implement process improvements , automation initiatives, and self-service capabilities to enhance efficiency of the team, including laser focus on leader and team member experience
• Lead change management initiatives for system implementations, process transformations, and organizational transitions that impact team members
• Develop business continuity and disaster recovery plans for critical P&C operations systems and processes
• Provide strategic insights and reporting to senior leadership on operational performance, risks, and opportunities

Requirements

• University Degree
• Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation
• Payroll Compliance Practitioner (PCP) or Payroll Leadership Professional (PLP) from National Payroll Institute (strongly preferred)
• HRIS certification (e.g., Workday, SuccessFactors certification) relevant to organization's technology stack (strongly preferred)
• Minimum 12-15 years of progressive experience in HR operations, with at least 5-7 years in senior leadership roles
• Extensive experience leading large-scale HR and payroll operations with multiple platforms
• Proven track record implementing and optimizing enterprise HRIS platforms (Workday, SuccessFactors or similar)
• Deep expertise in Canadian payroll compliance including multi-provincial requirements, CRA regulations, and statutory reporting
• Demonstrated success building and leading large operations teams with focus on service delivery excellence
• Strong background in HR service delivery, case management systems, team member support operations, and team member experience
• Proven experience with process automation, digital transformation, and self-service technology implementation
• Track record of successful vendor management including RFP processes, contract negotiation, and performance management
• Experience with data analytics, reporting tools, and operational dashboards (PowerBI, Tableau, or similar)
• Background in change management and large-scale organizational transformation initiatives
• Advanced knowledge of English is required.

Tech Stack

• Tableau

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …