Follow supervisor's directions to ensure physician profiles are complete according to client preferences, while maintaining our style and format.
Make welcome calls to explain the identity of the company, its operations and the services offered.
Explain to doctors and secretaries the tools and technical or functional aspects of the service.
Configure and install necessary tools.
Configure the services offered to the doctor according to the contract and roadmap: DDI, GMB, WebDoc, pre-installation of tools, connection of diaries, etc.
Perform profile changes and updates that do not involve content (following current standards).
Execute and follow up on tasks assigned by the supervisor, related to tools, training and customer service.
Maintain 100% availability during working hours to handle customer queries and calls.
Provide support in solving simple queries on the platform.
Inform doctors about their results and help them to improve by using the tools and services available.
Collaborate in the creation of high quality video content by interviewing doctors on topics relevant to patients.
Keep doctors informed about new products/services.

Knowledge acquired in the performance of similar duties.
Communication and customer service skills.
Ability to follow specific instructions and perform tasks independently under defined processes.
Native English speaker.
Willingness to adapt to new procedures and tools.
Basic computer skills.
Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond in a clear and concise manner.
It is important to follow the timelines indicated by the Customer Manager or Area Manager on the tasks and meet the established deadlines.

Client Support

Key skills