About this role

Serve as the main point of contact for assigned client accounts
Build trust through clear, consistent, and proactive communication
Coordinate with project managers and developers to move requests forward
Review deliverables (pages, changes, fixes) before sharing with clients
Track client requests, timelines, budgets, and hours across projects
Anticipate client needs and flag risks or opportunities for smoother operations
Keep internal communication organized and well documented (notes, tasks, follow-ups)

2+ years of experience managing clients or accounts (agency or services environment preferred)
Strong communication, organization, and follow-through skills
Familiarity with web development (WordPress and Shopify preferred)
Comfortable using tools like Asana, Slack, and Google Workspace
Ability to learn quickly, prioritize, and think clearly under pressure
Excellent English with a professional, client-friendly tone

Account Manager

Key skills