Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality.
Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset.
Troubleshoot and analyze technical issues, identify root causes, and implement solutions.
Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base.
Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions.
Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products.
Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness.

1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment.
Proven ability to provide excellent customer service in a professional, empathetic, and patient manner.
Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred).
Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely.
Proactive and analytical approach to identifying and resolving issues.
Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms.
Ability to adapt to a fast-paced environment and handle multiple priorities effectively.

Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility.
Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
Time Off: Generous vacation time to recharge and balance life outside work.
In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

Customer Support Specialist

Key skills