Monitor the students' journey, from onboarding at class openings, first access to courses, access to official class groups, through to course completion
Update the student spreadsheet and keep it organized and up to date
Moderate the students' Facebook community
Moderate comments on Hotmart content
Participate in and support Juliana during lives, workshops, Q&A sessions, re-recordings and classes to welcome leads and students and note potential requests
Curate new testimonials from live events, livestreams, the Facebook community and comments
Create Zoom links (when necessary)
Monitor communications sent to students regarding products
Review edits of new content for approval (check cuts, audio, alignment, filters, etc.)
Upload new lessons to Hotmart
Respond to emails involving student requests
Check product cancellation emails and process refunds on Hotmart
Create, configure and test new cohorts/classes in the products
Organize and monitor delivery of bonuses
Block delinquent or expired users on Hotmart and in the Facebook community
Keep cohorts/classes organized
Track deadlines and carry out renewal actions
Coordinate and oversee the "TSX Ambassadors" team

Customer Success

Key skills