Own East Coast territory strategy and execution, delivering on annual revenue targets through new logo acquisition, expansion, renewal, and lifecycle growth.
Develop and execute a multi-year territory plan aligned to Hayden AI’s broader strategic growth objectives.
Partner with the CGO to develop and execute overall revenue goals, market prioritization, pricing strategy, and strategic growth initiatives.
Own top-line KPIs including revenue forecasting, pipeline health, net new revenue, and churn performance.
Provide structured weekly and monthly revenue insights to executive leadership.
Lead disciplined pipeline management across long government sales cycles.
Own the customer lifecycle from prospect through long-term partnership.
Ensure successful transition from pilot to contract, and from initial deployment to expansion.
Drive renewals and alignment on contracting and payment terms.
Oversee customer health metrics including NPS and account performance indicators.
Lead account planning strategy, including executive relationship mapping and long-term expansion pathways.
Identify strategic growth opportunities within existing accounts, including ARR growth and deployment scale.
Serve as a subject matter expert on transit operations, bus lane enforcement, curb management, and municipal parking ecosystems.
Engage C-level and senior agency leadership in consultative discussions focused on safety, operational efficiency, and community impact.

Bachelor’s degree in Business, Marketing, or related field.
10+ years of enterprise sales experience with significant focus on state and local government customers.
Demonstrated success closing complex multi-million-dollar deals with long procurement cycles.
Experience owning a full customer lifecycle including expansion and renewals.
Deep familiarity with transportation agencies, transit operations, or municipal parking systems.
Experience selling integrated hardware and software solutions in regulated or infrastructure-focused industries.
Proven track record of exceeding revenue targets.
Strong executive presence and ability to engage senior agency leadership.
Experience managing or mentoring high-performing sales or revenue teams.

Options for medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
401(k) with 3% company matching
Unlimited PTO
Daily catered lunches in our San Francisco office

Senior Director of Sales, Customer Success

Key skills