About this role
Role Overview
- You independently and proactively handle claims in the field of animal insurance — from assessment to settlement.
- You respond to customer inquiries and act as the interface to our service providers.
- You review claim notifications for plausibility, completeness, and insurance-relevant criteria.
- You manage correspondence and coordinate with veterinarians and animal clinics.
- You negotiate and settle cases purposefully, taking economic considerations into account, with customers, claimants, and brokers.
Requirements
- You have strong interpersonal skills, can evaluate complex issues in a structured way, and maintain an overview even when a case combines multiple perspectives — medical, insurance-related, and personal.
- You have successfully completed vocational training or a degree in the veterinary, commercial, or insurance field (e.g., veterinary technician/assistant, veterinarian, insurance specialist).
- You have several years of experience in a veterinary environment or in handling insurance claims.
- You work independently, in a structured and responsible manner, and approach cases with a solution-oriented mindset.
- You demonstrate a strong service and customer orientation and communicate confidently with various stakeholders.
- You enjoy working in a team and actively contribute your experience and ideas.
- You have fluent German language skills, both written and spoken.
Benefits
- Permanent full-time employment
- Independent work within a competent team
- Practical, hands-on onboarding into the company and your responsibilities
- Experienced colleagues who will mentor and coach you
- Opportunities to contribute ideas, short decision-making paths, and a flat hierarchy
- Start-up atmosphere combined with the stability and momentum of an expanding, multi-award-winning company
- Steep learning curve and significant development opportunities
- Company-funded training and professional development
- International team and international projects
- Various company events
- Office space directly on the Warnow river with good transport links
- Flexible work-from-home arrangements
- Working hours Monday to Friday (no weekend or public holiday work)