About this role
Role Overview
- Handle inbound calls for troubleshooting pool and spa equipment
- Provide quality telephone and email support
- Research, troubleshoot, and resolve pool and spa equipment issues
- Maintain current knowledge of all product offerings and technical support procedures
- Work independently and with the team to solve support issues
- Resolve customer problems, disputes, and complaints efficiently and professionally
Requirements
- Prior experience working on pool and spa equipment
- Technical product support experience (hands on, phone support, or other)
- Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems
- Bilingual is a preferred requirement
Benefits
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement