Own the design, hiring, onboarding, and development of a global Channel Partner Support & Training organization as AIM scales.
Define future team structure, roles, and regional coverage based on partner growth, deployment volume, and service complexity.
Recruit, mentor, and lead a high-performance team of partner support specialists, technical trainers, and regional enablement leads.
Serve as the primary point of contact for AIM’s global partners seeking support on product inquiries, technical issues, deployment challenges, and escalations.
Design, implement, and evolve comprehensive onboarding and continuous training programs for channel partners — covering technical, sales, deployment, and service components.
Build a structured certification program to validate partner capabilities and ensure consistent quality in pre-sales, implementation, and post-sales support.

Proven experience (5+ years) in partner enablement, channel support, technical training, or similar roles — ideally in enterprise software, SaaS, robotics, or AI-enabled systems.
Strong instructional design abilities and experience delivering training to varied audiences.
Excellent written and verbal communication skills; comfortable presenting to technical and non-technical audiences.
Ability to travel internationally as needed to support partner events, trainings, and on-site engagements.
Familiarity with channel management tools (CRM, LMS, support ticketing systems) is a plus.

Company funded medical, dental, vision, 401k, life insurance, gourmet food & perks
Opportunity for rapid growth and a large voice on the direction of the company
Experience a strong onsite collaboration (AIM offices, labs and proving grounds on the east side of the Greater Seattle area)
Opportunity to travel to unique sites around the world (Americas, Australia, Africa & more)

Global Channel Partner Support – Training

Key skills