Manage the installation, configuration, and activation of SafelyYou’s on-premise equipment within customer environments.
Ensure integration and compatibility with customers’ existing network infrastructure, including dependency on their LAN/WLAN systems.
Assist with sensor installations and conduct end-to-end testing to verify readiness for production.
Configure and maintain “out-of-band” access infrastructure for remote troubleshooting and support.
Document deployment processes and configurations to ensure consistency and scalability.
Act as a technical liaison to customers, providing expertise in deploying and troubleshooting network-dependent systems.
Diagnose and resolve complex issues related to LAN, WLAN, VLANs, and IP routing.
Provide professional and clear communication to customers during technical support interactions, both written and verbal.
Collaborate with cross-functional teams to refine processes and improve the customer experience.

Proven experience in deploying on-premise equipment with dependency on customer network infrastructure.
Minimum 8+ years of related work experience in network engineering, with a strong focus on wireless optimization, system deployments, and integrating proprietary hardware into highly diverse customer networks.
Strong understanding of network infrastructure, including DHCP, VLANs, NAT, static routing, and firewall rule provisioning.
Must be comfortable discussing port requirements and security policies with external network administrators.
Hands-on experience with Linux system management, including network interface configuration and troubleshooting.
Proficiency in assessing and integrating with customer network security and compliance protocols.
Deep, practical understanding of 802.11 wireless standards.
Ability to communicate technical solutions effectively to both technical and non-technical audiences.
Highly skilled in diagnosing network-dependent system issues.
Strong attention to detail and a commitment to quality in deployment and support processes.
Comfortable in a fast-paced startup environment with minimal supervision.
Proficient in documenting processes and SOPs to drive operational excellence.
Cisco Certified Network Professional (CCNP) certification or equivalent experience is preferred.
Understanding of automating workflows using scripts (e.g., Python, Ansible).

Fully remote
Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Growth Potential
Company Retreats
Medical & Family/Parental Leave

Network Solutions Engineer

Key skills