Client Care and Sales Representative
Canada
Full Time
1 hour ago
Key skills
CRMCommunicationSales
About this role
Role Overview
- Handle a high volume of outbound/inbound calls, emails, and online inquiries
- Speak with clients, assess needs, and recommend appropriate swim programs
- Convert inquiries into registrations in a clear and professional manner
- Follow up on incomplete registrations and warm leads
- Manage client accounts, schedule changes, and general questions
- Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
- Work closely with operations to ensure a smooth client experience
Requirements
- Very strong verbal and written communication skills
- Experience in call-center, client care, or sales roles (preferred)
- Comfort handling back-to-back calls and inquiries
- Attention to detail and accurate data entry
- Ability to work Sunday–Thursday | 9:00 AM–5:00 PM
Benefits
- Meaningful work helping families access life-saving swim skills
- Warm inbound inquiries (no cold calling)
- Clear systems, scripts, and support
- Professional, respectful, and fast-paced team environment
- Fully remote role with consistent hours
- Opportunity for advancement