Customer Business Development Coordinator

Role Overview

• Own end-to-end execution of all customer-facing submissions (listings, displays, returns, pricing, planograms) via retailer portals.
• Ensure accuracy, compliance, and timeliness of all documentation.
• Act as the gatekeeper of executional excellence across all Quebec accounts.
• Manage product lifecycle administration: new items, discontinuations, RA tracking.
• Co-manage the promotional calendar with the CBDM , no charge orders.
• Lead weekly promotional alignment meetings (internal coordination).
• Execute display listings and ensure alignment with retailer timelines.
• Support sell-in readiness (order forms, sell sheets, product assets, promotion presentation).
• Prepare and manage planogram resets (Ins & Outs, updates, templates).
• Track modular execution from planning to in-store implementation.
• Coordinate with merchandising teams and field sales to ensure flawless execution.
• Support reline periods and ensure smooth rollout in stores.
• Own NSO tracker and ensure full visibility on timelines and requirements.
• Coordinate all stakeholders (internal teams, field, retailers).
• Ensure on-time and flawless execution of openings, relocations and renovations.
• Act as a key liaison between: Sales, Marketing, Logistics, Field teams.
• Support deduction clearing and administrative follow-ups.
• Manage ad hoc requests with agility and ownership.
• Contribute to monthly field bulletins (priorities, RA’s, key actions etc.).
• Support field teams with clear execution guidelines.
• Ensure alignment between head office strategy and in-store reality.

Requirements

• Minimum 2+ years in CPG or beauty industry (strong asset)
• Experience working with Québec retailers (particularly Metro, Jean Coutu, and Brunet
• a strong asset).
• Strong understanding of retail execution and store realities.
• Bilingual (French/English) – required.
• Strong attention to detail with disciplined execution.
• Excellent organizational and multitasking skills.
• Proficient in Excel and PowerPoint with a tracker-driven mindset.
• Ability to thrive in a fast-paced, constantly evolving environment.

Benefits

• Employees (and their families) are eligible for medical, dental, and vision benefits.
• Employees are covered by the co-paid basic life insurance policy and short-term disability insurance.
• Other benefits offered to employees include but are not limited to the following: long-term disability, healthcare spending accounts, Employee and Family Assistance Program, Health & Fitness Reimbursement etc.
• Employees are also able to enroll in our Registered Retirement Savings Plan (RRSP) and Registered Pension Plan (RPP).
• Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year.