Lead Partner Relationships: Act as the day-to-day contact for assigned partners, fostering transparency, alignment, and mutual trust.
Drive Strategic Growth: Lead quarterly business reviews and roadmap sessions to identify new opportunities and deepen partner collaboration.
Monitor & Optimize Performance: Analyze KPIs, manage forecasts, and proactively identify ways to exceed performance expectations. Own partner-side interventions when performance falls below thresholds.
Resolve Operational Challenges: Partner with internal teams including clinical, product, data, and engineering, to triage and resolve partner issues quickly and effectively.
Deliver Insights & Forecasts: Own partner forecasting and reporting, articulating performance drivers and opportunities to stakeholders.
Lead Implementations: Guide cross-functional teams in onboarding new network partners, ensuring seamless integration and go-live execution.
Champion Accountability: Hold partners to agreed-upon benchmarks while celebrating shared wins and successes. Support contract governance, renewal processes, and amendment execution in coordination with Legal. Prepare executive sponsor briefings ahead of partner strategy sessions.

5–7 years of experience in account management, partnership management, or vendor relations within healthcare, payer, or digital health organizations — healthcare experience is required.
Demonstrated success managing complex, high-value partnerships with measurable results.
Strong analytical mindset with proven experience in forecasting, performance tracking, and data-driven decision-making.
Excellent communication, presentation, and stakeholder management skills across all organizational levels.
Deep understanding of chronic condition management, digital health solutions, and the evolving healthcare ecosystem.
A proactive, adaptable, and execution-oriented mindset—able to create clarity, drive alignment, and deliver results in dynamic environments.
Bachelor’s degree preferred, or equivalent experience with a strong record of success in partnership growth and execution.

Director of Network Partnerships

Key skills