Key skills
AISalesforceCRMProject ManagementProduct ManagementCommunicationCollaborationPresentation SkillsAccount ManagementSales
About this role
Role Overview
- Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
- Coordinate and schedule client meetings, check-ins, and follow-ups
- Collect and summarize client performance data, feedback, and usage trends
- Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently
- Help maintain strong client relationships through consistent communication
- Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
- Support renewal processes with relevant data and documentation
- Identify clients suitable for testimonials or case studies in collaboration with marketing
- Assist onboarding and implementation teams to ensure smooth client transitions
- Support identifying growth opportunities within existing accounts
- Gather and share client feedback to improve products and services
- Contribute to internal documentation and reporting for continuous improvement
Requirements
- Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
- 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
- Familiarity with CRM software (e.g., Salesforce, HubSpot).
- Highly organized with strong attention to detail and follow-through.
- Experience with project management is a plus.
- Ability to build networks and develop relationships across different markets.
- Exceptional verbal and written communication and presentation skills.
- Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
- Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.
Benefits
- By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .
- AI Disclosure: Keywords Studios uses AI-powered features within our recruitment platform (Workable) to help to screen; however, all final hiring decisions are made by our recruitment team.
- Role Information: EN
- Studio: Keywords Studios
- Location: Americas, Canada
- Area of Work: Client Engagement
- Service: Sales
- Employment Type: Permanent, Full Time
- Working Pattern: Remote