Healthcare Billing Specialist – Home Health

Role Overview

• Manage full-cycle medical billing, including claim submissions, follow-ups, denials, and appeals
• Review and process NOAs (Notices of Admission) for accuracy and compliance
• Perform home health agency billing, ensuring adherence to payer guidelines
• Utilize ALORA software for billing, documentation, and tracking
• Verify insurance eligibility and benefits
• Ensure claims are accurate, complete, and compliant before submission
• Meet daily KPI of 45 claim follow-ups per day
• Upload, track, and organize Explanation of Benefits (EOBs)
• Prepare and maintain reports, spreadsheets, and documentation
• Assist with administrative overflow and operational tasks
• Provide executive support to ensure smooth day-to-day operations
• Answer and manage calls using Nextiva VoIP system
• Respond to patient inquiries professionally and promptly
• Provide receptionist-level support when needed

Requirements

• Proven experience in medical billing and revenue cycle management
• Hands-on experience with home health billing and NOA review
• Familiarity with ALORA software is a strong advantage
• Strong attention to detail and organizational skills
• Excellent written and verbal English communication
• Ability to multitask and adapt to shifting priorities
• Solid understanding of HIPAA compliance and confidentiality
• Clear English communication (written and spoken)
• Relevant experience in healthcare billing/administration
• Willingness to provide NBI or Police Clearance if requested
• Fully available during working hours (no other clients)
• Comfortable attending video meetings with camera on
• Reliable computer (laptop or desktop)
• High-speed internet (minimum 15 Mbps)
• Noise-canceling headset
• Webcam
• Quiet, professional workspace

Tech Stack

• VoIP

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.