About this role
Role Overview
- Provide telephone, chat, email and other forms of customer service, focusing on assisting customers in a variety of situations;
- Assist consumers by registering and verifying records containing information about products, processes and customer needs; act as the voice of our customer;
- Provide customer support, addressing inquiries, compliments, suggestions and complaints;
- Clarify doubts, provide information, register details, resolve issues, assist with questions about deadlines/timeframes, technical questions, warranties, payment methods and other related matters, offering all necessary support;
- Perform specific tasks such as maintaining contact with customers and handling internal request orders for other departments within the company, seeking information, guidance and the best positioning for the customer, providing as much information as possible;
- Resolve customer issues with a high level of quality;
- Act in accordance with internal rules, procedures and processes to contribute to sustainable development and improved service to internal and external customers;
- Support daily and non-routine activities of the department;
- Stay up to date on available resources and tools;
- Keep current with trends in your field and with new tools, resources and technologies available in the market;
- Participate in internal and external training to improve knowledge relevant to the area of work;
- Know the company's mission, principles, values, policies and objectives, complying with organizational and conduct rules;
- Perform other related professional duties inherent to the position as directed by supervisors.
Requirements
- High school diploma;
- Basic Excel.
Benefits
- Meal voucher (VR) and transportation voucher (VT)