Business Development Manager

Role Overview

• Generate new business through targeted outreach via phone, email, and social media, while managing and qualifying inbound leads
• Build and maintain a strong pipeline with appropriate coverage to meet and exceed annual sales targets
• Accurately forecast new business revenue and report projections to sales leadership on a consistent basis
• Drive growth across both new business opportunities and expansion within newly acquired customers, helping clients scale their programs over time
• Identify opportunities across a variety of buyer personas including but not limited to Marketing, Research, and HR Teams seeking scalable reward and payout solutions
• Cultivate prospect relationships through personalized, value-driven communication — including marketing content, industry insights, and company news — to advance opportunities through the funnel
• Consult with prospects on how rewards and incentives can drive engagement, participation, and loyalty across their programs
• Deliver compelling product demonstrations that connect our solutions to each prospect's unique business challenges
• Navigate organizations efficiently to identify and engage the right decision-makers
• Partner with Marketing and SDR teams to plan and execute targeted outbound communication cadences, reviewing strategies with sales leadership prior to launch
• Collaborate with the Account Management team to ensure smooth account handoffs and an exceptional customer onboarding experience
• Attend trade shows to drive pipeline momentum (some travel required)
• Surface objections with confidence, ask insightful discovery questions, and leverage business pain points to create urgency throughout the sales cycle
• Maintain ownership of newly acquired customer relationships for up to two years, identifying opportunities for account expansion and increased program adoption
• Become a subject matter expert on Blackhawk Network's product suite, staying current on enhancements and understanding how our solutions serve diverse industry use cases
• Maintain exceptional CRM hygiene in Salesforce and Dynamics
• Utilize our technology stack including Gong, Salesforce, Dynamics, and SalesLoft to manage pipeline, analyze sales conversations, and drive effective engagement
• Share best practices across the team and actively contribute to a culture of continuous improvement

Requirements

• 3+ years of full-cycle B2B SaaS sales experience with a proven record of meeting or exceeding quota
• Experience managing mid-market customer relationships and driving revenue growth through both new customer acquisition and account expansion
• Experience selling solutions where customers spend and transaction volume scale over time
• Experience selling solutions related to incentives, rewards, customer engagement, and research participation is a strong plus
• Proficiency in Salesforce and Dynamics is required; experience with SalesLoft or similar sales engagement platforms is a plus
• Background in Payments, Incentives, Loyalty, or FinTech is highly desirable
• Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders
• Highly organized, data-driven, and skilled at managing multiple priorities in a fast-paced environment
• A collaborative team player who also thrives as an independent self-starter
• Bachelor's degree preferred.

Benefits

• 401k with employer match
• medical, dental, vision
• 12 paid holidays throughout the year
• sick pay accrual according to state law
• parental leave
• life insurance
• disability insurance
• accident and illness insurance
• health and dependent care flexible spending accounts
• wellness benefits
• paid time off for all full-time employees