Director, Human Resources, Operations – South East Asia

Role Overview

• Partner with operations to lead HR programs and services across SEA.
• Provide leadership and consultation to local market leaders, fostering innovative and high-impact HR processes.
• Drive local market talent strategy, resourcing plans, and HR objectives, ensuring team and management buy-in.
• Ensure Hilton’s brand message and value proposition are communicated to all team members.
• Manage HR-related legal and reputational risks in select SEA countries (disciplinary actions, employment law compliance, etc.).
• Responsible for activating the onboarding and culture playbook in the hotels to establish a strong Hilton culture of inclusive, wellness, growth, and purpose.
• Administer corporate salary and incentive programs in designated countries.
• Ensure hotel operations adhere to HR policies and practices, including team member relations, performance management, training, compensation, and team member well-being.
• Offer key insights into market trends that may influence pre-opening activities or feasibility studies.
• Support in-market workforce planning to ensure the right talent is in place before the hotel's opening.
• Participate and contribute to operation reviews/feasibility analysis on potential new sites.
• Collaborate with the relevant teams to conduct an initial market study and provide market assessment reports, and work with Regional HR teams to leverage market-specific benefits and compensation data.
• Partner with the APAC HR Team to identify internal talents for 4D, including sourcing, screening, and selecting candidates.
• Oversee the onboarding process to ensure new hires are well-integrated into the hotel's culture and operations.
• Ensure compliance with labor laws and company policies throughout the recruitment process.
• Work with hotel DHR to establish a strong employee relations framework to foster a positive working environment.
• Implement and update policies and procedures that comply with local labor laws and company standards. Ensure solutions are scaled wherever practical.
• Collaborate with the respective CoEs and brand training team on the development of critical talent development and training programs that drive the onboarding of new GMs and 4Ds.
• Support the hotel DHR to lead training programs to prepare the hotel team for the opening, including customer service, operations, and safety protocols.
• Ensure ongoing learning and development opportunities support team growth and retention post-opening.
• Guide the hotel DHR with the selection and compliance of HR systems, including payroll, benefits administration, and employee records.

Requirements

• Bachelor's degree or equivalent level of education.
• At least 10 years of HR operational experience, including at least 3 years in a multi-unit leadership role.
• Experience working for a multinational service-led company, preferably in a hospitality organization.
• High degree of cultural agility and the ability to work well across different cultures.
• Ability and enthusiasm to lead a team well in a multi-country matrix environment.
• A natural change agent and champion for diversity, equity, and inclusion.
• High level of coaching and mentoring skills.
• Strong interpersonal and communication skills to positively influence Hilton’s partners and communicate effectively at all levels.
• Demonstrated personal and professional integrity.

Benefits

• Competitive salary
• Flexible working hours
• Professional development budget
• Home office setup allowance
• Global team events