Responsible for first-level employee support for HR, Benefit and Payroll related inquiries
Monitor and respond to HR tickets ensuring timely, accurate, and service-oriented support
Escalate complex issues to appropriate people team members
Track common questions and assist in identifying opportunities for process improvement
Maintain accurate employee data within the HRIS system (employee records, job changes, compensation updates, etc.)
Process employee lifecycle transactions including transfers, promotions, and terminations
Partner with HRBP and Payroll as needed on standard reporting, audits and needed analysis
Develop process documentation and surface system or workflow improvement opportunities
Provide administrative and operational support to HRBPs, Payroll Manager and Head of People
Support onboarding and offboarding related activities as needed
Partner on performance review cycles, engagement initiatives, and other people team projects
Provide partnership and support to Payroll function as needed
Support employee engagement events and culture initiatives

2–4 years of experience in HR, People Operations, or related supportive role
Experience working with HRIS platforms
Experience in a ticketing or shared services environment is a plus
Strong attention to detail and commitment to data accuracy
Ability to prioritize tasks and manage multiple deadlines
Strong written and verbal communication skills
Experience maintaining confidentiality and handling sensitive information with discretion
Experience supporting various HR projects
Understanding of CA/Non-CA HR compliance and employment practices
Collaborative mindset and willingness to learn

People Operations Specialist

Key skills