Manage the full lifecycle of all workers’ compensation and general liability claims from initial report through closure
Ensure all claims are reported promptly and accurately to insurance carriers and third-party administrators (TPAs)
Serve as the primary point of contact with brokers, insurance adjusters, and legal partners
Monitor claim status, reserves, and trends; proactively follow up on outstanding items to move claims toward resolution
Maintain organized, accurate, and confidential claim files and documentation
Collect, review, and submit required documentation including incident reports, witness statements, medical records (as applicable), wage statements, and investigative materials
Partner with operations leadership to ensure timely completion of incident documentation
Track deadlines and ensure compliance with state reporting requirements
Prepare regular claims reports for your Supervisor, including open claims summaries, aging reports, and reserve tracking
Coordinate return-to-work documentation and transitional duty tracking in partnership with field leadership

High School Diploma or equivalent
Minimum 3–5 years of experience in restaurant and/or retail
Multi-unit or restaurant/retail environment experience preferred
Strong organizational skills with the ability to manage multiple active claims simultaneously
High attention to detail and documentation accuracy
Strong written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with HRIS or claims management systems preferred
Ability to analyze data and prepare summary reports for leadership review

Claims Specialist

Key skills