Sales Administration Lead

Role Overview

• Own and improve sales administration processes to ensure accuracy, efficiency, and scalability
• Lead and develop one Sales Administrator, setting clear priorities, workflows, and performance expectations
• Act as the go-to expert across sales systems, maintaining data integrity and driving system improvements
• Drive accountability across the Global Sales team for process adherence and timely execution
• Oversee end-to-end B2B order management across NetSuite, Shopify, and EDI platforms
• Manage complex order scenarios, resolving issues across pricing, inventory availability, fulfilment, and system workflows
• Partner with Finance on payment follow-ups, credit management, rebates, and commission processes
• Ensure clear, consistent communication with customers and internal stakeholders
• Act as a key point of coordination between Sales, Finance, Operations, and Supply Chain
• Identify root causes of operational issues and implement practical, scalable solutions
• Coordinate forecast collection and consolidation from Global Sales teams for new product launches
• Work with Trade Marketing to assist in the preparation and distribution of go-to-market materials
• Oversee onboarding of new B2B customers, including EDI setup where required and provide ongoing operational support to distributors, resellers, and key partners
• Manage post-sales processes including returns, warranties, and issue resolution
• Maintain high-quality data across CRM, ERP, and EDI systems
• Generate and refine reporting on sales performance, order flow, and forecasts
• Identify opportunities to reduce manual work and improve efficiency, including through the use of AI and automation

Requirements

• Experience in Sales Administration, Order Management, or similar within a B2B environment
• Experience leading or mentoring others, with the ability to manage and develop a direct report
• Strong systems capability, with experience using platforms such as NetSuite, Shopify, Monday.com, and/or EDI solutions
• Advanced proficiency in Excel and/or Google Sheets, with the ability to interpret data effectively
• Experience improving processes and driving efficiencies within a sales support function
• Openness to adopting AI tools and automation to improve workflows and efficiency
• Strong communication skills, with the ability to work effectively with the global sales team and cross-functional stakeholders
• Customer-focused approach with strong attention to detail
• Nice to Have:
• Experience in wholesale, distribution, or high-volume B2B environments
• Exposure to EDI workflows (e.g. SPS Commerce)
• Experience supporting product launches or working with Trade Marketing
• Experience working with global teams across multiple regions or time zones

Tech Stack

• ERP

Benefits

• Flexible ways of working to fit your lifestyle
• Health & Wellbeing allowance to invest in your wellbeing
• Technology allowance to stay connected
• Weekly lunch on us to enhance your team connections
• Dedicated learning & development allowance for continuous growth
• Access to Learna, a microlearning platform to support ongoing development
• Volunteer Leave to support causes you’re passionate about
• 16 weeks of parental leave to support your growing families
• Employee Assistance Program for team members and their families
• Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times