Own and improve sales administration processes to ensure accuracy, efficiency, and scalability
Lead and develop one Sales Administrator, setting clear priorities, workflows, and performance expectations
Act as the go-to expert across sales systems, maintaining data integrity and driving system improvements
Drive accountability across the Global Sales team for process adherence and timely execution
Oversee end-to-end B2B order management across NetSuite, Shopify, and EDI platforms
Manage complex order scenarios, resolving issues across pricing, inventory availability, fulfilment, and system workflows
Partner with Finance on payment follow-ups, credit management, rebates, and commission processes
Ensure clear, consistent communication with customers and internal stakeholders
Act as a key point of coordination between Sales, Finance, Operations, and Supply Chain
Identify root causes of operational issues and implement practical, scalable solutions
Coordinate forecast collection and consolidation from Global Sales teams for new product launches
Work with Trade Marketing to assist in the preparation and distribution of go-to-market materials
Oversee onboarding of new B2B customers, including EDI setup where required and provide ongoing operational support to distributors, resellers, and key partners
Manage post-sales processes including returns, warranties, and issue resolution
Maintain high-quality data across CRM, ERP, and EDI systems
Generate and refine reporting on sales performance, order flow, and forecasts
Identify opportunities to reduce manual work and improve efficiency, including through the use of AI and automation
Requirements
Experience in Sales Administration, Order Management, or similar within a B2B environment
Experience leading or mentoring others, with the ability to manage and develop a direct report
Strong systems capability, with experience using platforms such as NetSuite, Shopify, Monday.com, and/or EDI solutions
Advanced proficiency in Excel and/or Google Sheets, with the ability to interpret data effectively
Experience improving processes and driving efficiencies within a sales support function
Openness to adopting AI tools and automation to improve workflows and efficiency
Strong communication skills, with the ability to work effectively with the global sales team and cross-functional stakeholders
Customer-focused approach with strong attention to detail
Nice to Have:
Experience in wholesale, distribution, or high-volume B2B environments
Exposure to EDI workflows (e.g. SPS Commerce)
Experience supporting product launches or working with Trade Marketing
Experience working with global teams across multiple regions or time zones
Tech Stack
ERP
Benefits
Flexible ways of working to fit your lifestyle
Health & Wellbeing allowance to invest in your wellbeing
Technology allowance to stay connected
Weekly lunch on us to enhance your team connections
Dedicated learning & development allowance for continuous growth
Access to Learna, a microlearning platform to support ongoing development
Volunteer Leave to support causes you’re passionate about
16 weeks of parental leave to support your growing families
Employee Assistance Program for team members and their families
Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times