Key skills
SaaS
About this role
Role Overview
- Deliver a first-class People Operations service by continually improving processes, policies, systems and ways of working.
- Lead a high performing People Ops team, coaching, developing and driving operational excellence across the employee lifecycle.
- Own and optimise HR systems (including HRIS and Leapsome), ensuring strong data integrity, automation and manager adoption.
- Oversee core People cycles including performance, development processes, compensation reviews and payroll execution.
- Act as point of escalation for employee relations, supporting resolution and guiding managers through complex cases.
- Champion digital transformation and process simplification to remove bureaucracy and improve the employee experience.
Requirements
- Experience leading a high performing People Operations team in a scaling technology or SaaS environment.
- Proven track record of building and improving People frameworks across onboarding, performance, reward, and offboarding.
- Strong ER knowledge with ability to advise and deescalate complex cases confidently.
- Proficiency with HR systems, data, reporting and process automation; experience with HRIS and performance tooling preferred.
- Strong understanding of employment legislation, risk, compliance and People-related governance.
- A “People as a Product” mindset — simplifying processes, removing friction, and designing for scalability.
Benefits
- 25 days’ holiday + bank holidays
- Option to buy or sell 5 extra annual leave days per year
- Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
- Pension with 5% matched contribution
- Regular team‑wide and company‑wide events
- 2 volunteering days per year to give back
- Remote‑first working environment with offices in London and Nottingham