Engineering Operations Manager

Mitek Systems is seeking a highly organized and impact-driven Engineering Operations Manager to enhance the efficiency of their engineering teams. The role involves coordinating planning cycles, tracking initiatives, and implementing process improvements to optimize engineering effectiveness at scale.

Responsibilities:

• Support Engineering leadership in driving strategic initiatives and ensuring alignment across engineering teams
• Translate engineering strategy into clear, measurable performance indicators
• Monitor progress against OKRs, identify risks and dependencies, and provide actionable insights to leadership
• Coordinate and execute quarterly planning cycles in partnership with Product Management
• Facilitate cross-team planning, ensuring priorities, dependencies, and capacity are clearly understood
• Establish and maintain consistent delivery frameworks across teams (planning cadence, reporting, roadmap alignment)
• Track major initiatives and ensure timely delivery by identifying blockers and escalating when necessary
• Drive continuous improvement initiatives through the identification of operational inefficiencies and implementation of improvements across engineering practices to support scalable and predictable delivery of product
• Monitor and audit processes, tools and ways of working adherence to ensure widespread adoption and consistency across teams
• Ensure clear communication of priorities, decisions, and progress across teams and leadership

Requirements:

• Bachelor's degree in Computer Science or Project Management or related field
• Knowledge, skills and abilities typically gained through 6+ years of experience in a combination of delivery management, program management, engineering operations or software development with at least 3 of those years in delivery management, program management, or engineering operations
• Experience supporting multi-team engineering organizations and coordinating complex initiatives
• Demonstrated experience implementing process improvements or operational frameworks in technology teams
• Strong understanding of Agile / Scrum delivery models and modern software development practices
• Comfortable working with engineering metrics and delivery data to drive insights and decision-making
• Excellent organizational and program management skills with the ability to manage multiple initiatives simultaneously
• Strong stakeholder management skills, with the ability to influence teams without direct authority
• Excellent written and verbal communication skills
• Highly structured and systems-thinking oriented. Able to bring clarity and organization to complex environments
• Resilient, pragmatic, and solution-driven, comfortable navigating ambiguity
• Hands-on and proactive. Someone who actively identifies and resolves operational issues
• Detail-oriented while maintaining a big-picture view of engineering strategy and delivery outcomes
• Passionate about improving developer productivity, delivery predictability, and team effectiveness
• Familiarity with tools such as Jira, Confluence, or similar planning and reporting platforms
• Exposure to DevOps, CI/CD practices, or platform engineering environments