Manage both the Customer Service Centre and the Employee Experience Resolve Group teams.
Support, optimise and maintain our customers’ environments and service end user requests.
Ensure the best practices associated with security, cost optimisation, reliability, performance efficiency and operational excellence.
Manage the EE and CSC teams who respond to incidents and service requests.
Ensure delivery of Video Managed Services (VMS) to existing and new clients.
Be accountable and responsible for the delivery of new and existing NGMS services.
Identify opportunities for automation within existing processes and develop solutions to improve efficiency.
Maintain high-quality, consistent, and cost-effective services.
Lead a support and operational team to oversee problem triage through to resolution.

AZ-900 Microsoft Azure Fundamentals qualification.
MD-102 Microsoft 365 Endpoint Administrator Associate qualification.
AZ-140 Microsoft Azure Virtual Desktop Specialty qualification.
With prior experience as an engineer on Microsoft products, you will be proficient with M365 and Azure services, infrastructure, system, security and cost administration, network configuration, OS and application support in an operational environment.
Experience with Azure configuration management tools including Azure portal, Azure PowerShell or Azure CLI.
Experience in configuring and using PaaS offerings (like WebApp, Azure Database services, Containers etc.)
Experienced with Windows OS and common Microsoft server workloads (e.g. AD, SQL, IIS) configuration and support

25 days’ holiday (excluding bank holidays) + Your Birthday Off
Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands

Service Operations Manager

Key skills