Lead effective meetings with clients and partners, performing prompt follow-up for identified action items.
Collaborate with dedicated cross-functional experts to lead investigation into issues and provide quick and effective resolutions.
Analyze client data, providing program solutions efficiently and accurately.
Communicate timelines, both internally and externally.
Coordinate with internal departments, including graphics, IT, and production, to ensure all customer needs are met in a timely manner.
Conduct thorough needs analysis for assigned conversions or projects and seek support from customers based on needs.
Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external).
Ensure the timely and accurate delivery of client communications; document activity in internal CRM.
Identify trends and develop customer specific solutions in collaboration with cross-functional expertise.
Bridge unique client needs with internal expertise to provide creative and appropriate solutions.
Exceed client expectations by introducing and implementing new and developing solutions and service enhancements.
Maintain daily/weekly/monthly Key Performance Indicators (KPIs) for clients and serve as integral contributor to the regular Quarterly Business Review (QBR) process.
Ensure coordination of accurate billing, timely processing of client orders, response to inquiries and scheduling or attending meetings/calls, as needed.

Bachelor’s Degree in Business or Communications, or equivalent experience
2+ years of client services and/or account management experience
Retail banking or financial service industry experience, preferred
Strong analytical problem-solving skills, identifying and resolving unique problems.
Excellent written and oral communication skills as well as strong interpersonal skills.
Demonstrated critical thinking, strong organizational and process-oriented skills including ability to handle multiple projects and details simultaneously and accurately, including good decision making and troubleshooting skills.
Demonstrated ability to interact and collaborate effectively with others in a diverse environment and to build and maintain positive, professional relationships both internally and externally, and in-person or virtually.
Ability to handle pressure of multiple deadlines while maintaining composure and professionalism.
Demonstrated ability to deliver client-focused solutions based on client needs.
Strong customer service and communication skill, including active listening, meeting facilitation, and presenting.
Proficient in Microsoft Excel and Word; VBA/Macros.
Skilled in managing multiple concurrent projects, activities and tasks under time constraints.
Proficient communication skills including reading, writing and speaking in English.

Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

Client Success Specialist – Account Manager

Key skills