Ecommerce Trading Executive

Role Overview

• Ensure product information, stock quantities and pricing are accurate and kept in line with company updates, managing translations and localisations where relevant for different markets
• Keep products within the catalogue looking as strong as possible onsite, considering user experience, SEO and visual elements such as imagery and video
• Work closely with supply and demand planning teams to ensure stock is forecasted accurately per market, ensuring new products are built in time for stock landing and discontinued products are removed when no longer required
• Use reporting to understand customer behaviour and sales performance per market using this to make informed decisions for onsite content and merchandising to ensure products are positioned well within categories, giving more visibility to bestsellers, new products and offers when relevant
• Use data to inform upsells, cross-sells and product recommendations, making sure these are relevant and performing as well as they can to improve the number of items purchased per customer and average order value
• Utilise apps for onsite elements such as search, reviews, UGC, back in stock emails etc. to enhance customer experience and drive sales
• Manage the set-up of promotions, offers and discount codes, ensuring pricing is set correctly, offers are visible and onsite content is scheduled accurately
• Work with the design team to brief visuals for home page updates, landing page content, product pages and mega menu imagery etc.
• Contribute to weekly and monthly reporting, looking at performance metrics and making suggestions for trade improvements
• Understand events going on across different markets and keep up to date with competitor activity, sharing insights with the wider team and using these to make trading recommendations and improvements when relevant

Requirements

• Degree level or equivalent
• Experience using ecommerce platforms (Shopify preferable)
• A good understanding of ecommerce trading with proven experience of merchandising, onsite optimisation and reporting
• Experience of translating or localising website content for different markets is a bonus but not essential
• Microsoft Excel proficient (experience with lookups & pivot tables preferable)
• Strong written and spoken communication skills
• Detail orientated, deadline driven and able to multi-task
• Good organisational skills with a methodical approach to tasks
• A strong team player, willing to get stuck into a range of tasks and support across the team where necessary

Benefits

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
• An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry-over scheme
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service