Ensure product information, stock quantities and pricing are accurate and kept in line with company updates, managing translations and localisations where relevant for different markets
Keep products within the catalogue looking as strong as possible onsite, considering user experience, SEO and visual elements such as imagery and video
Work closely with supply and demand planning teams to ensure stock is forecasted accurately per market, ensuring new products are built in time for stock landing and discontinued products are removed when no longer required
Use reporting to understand customer behaviour and sales performance per market using this to make informed decisions for onsite content and merchandising to ensure products are positioned well within categories, giving more visibility to bestsellers, new products and offers when relevant
Use data to inform upsells, cross-sells and product recommendations, making sure these are relevant and performing as well as they can to improve the number of items purchased per customer and average order value
Utilise apps for onsite elements such as search, reviews, UGC, back in stock emails etc. to enhance customer experience and drive sales
Manage the set-up of promotions, offers and discount codes, ensuring pricing is set correctly, offers are visible and onsite content is scheduled accurately
Work with the design team to brief visuals for home page updates, landing page content, product pages and mega menu imagery etc.
Contribute to weekly and monthly reporting, looking at performance metrics and making suggestions for trade improvements
Understand events going on across different markets and keep up to date with competitor activity, sharing insights with the wider team and using these to make trading recommendations and improvements when relevant
Requirements
Degree level or equivalent
Experience using ecommerce platforms (Shopify preferable)
A good understanding of ecommerce trading with proven experience of merchandising, onsite optimisation and reporting
Experience of translating or localising website content for different markets is a bonus but not essential
Microsoft Excel proficient (experience with lookups & pivot tables preferable)
Strong written and spoken communication skills
Detail orientated, deadline driven and able to multi-task
Good organisational skills with a methodical approach to tasks
A strong team player, willing to get stuck into a range of tasks and support across the team where necessary
Benefits
Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme
Training and Development
Holiday carry-over scheme
Season-ticket travel loan
Cycle to work scheme
Parental Leave support
Holiday trading (buy/sell) and extra holiday days for long service