Solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan
Ensure that referral sources, prospective enrollees and/or family members are educated on the Long-Term Care enrollment processed through communication and follow-up
Achieves daily, weekly, and monthly growth goals
Handle all calls to maximize productivity and optimal operational efficiency
Connect consumers seeking personal care/long term care services with the State broker to complete the initial evaluation
Documents all incoming/outbound calls under call tracking in Salesforce
Coordinates the preparation of fulfillment kits / brochures to prospective members or those requesting additional information in a timely manner
Troubleshoots and follows up on LTC enrollment rejections
Engages in mastering the Divisions impact on all Healthfirst Plans and its members

High school diploma or GED
Fluency in reading and speaking English and additional language
Member / Customer Service experience
Availability to work for 8 ½ hours shift, based on business needs, within our hours of operations: Monday – Friday 8:00 AM – 8:00 PM and Saturdays 10:00 AM – 6:30 PM
8:00 AM to 8:00 PM Monday -Sunday during open enrollment (October – March)
Initial Training schedule may vary from permanent assigned schedule
Occasional overtime
Capability to work in a remote environment with reliable internet connection
Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint
Organized and multi-tasking capabilities and detail oriented
Understanding of and sensitivity to cultural differences and needs of the community are essential.
Adept at working in an environment with fast-past changing priorities including high stress while achieving quota expectations
Available to communicate / engage with your leaders via Virtual platforms (emails, MS Teams and others)

Bilingual Call Center Rep – Relationship Coordinator

Key skills