Serve as a subject matter expert in project coordination
Act as the single point of contact for client deployment projects, communicating status and issues to internal and external stakeholders
Schedule implementation events with customers and vendors
Coordinate equipment shipments to arrive on-site for scheduled implementations
Maintain close working relationships with key customer representatives; report progress and issues to PAR management, stakeholders, and executive sponsors
Interface directly with all levels of the customer engagement team
Partner closely with PAR management and operations teams
Maintain ongoing communication among PAR teams and the customer before, during, and after installation
Collaborate with internal departments to resolve customer concerns
Communicate effectively at multiple levels within PAR and customer organizations
Provide oversight for assigned installations under the guidance of the Manager of Installation Services
Work core hours of 8:00 a.m.–5:00 p.m. (with one hour of flexibility on the front or back end to meet an 8-hour workday)
Requirements
1+ years of experience as a Project Coordinator
2+ years in customer-facing roles
Ability to work across multiple teams/business units in a fast-paced environment with firm deadlines
Excellent client-facing and internal communication skills
Excellent organizational skills
Working knowledge of Microsoft Office Suite (Outlook, Word, Excel), SharePoint, and Monday.com
Demonstrated ability to manage tasks and timelines for multiple complex implementations simultaneously
Strong analytical problem-solving skills
High attention to detail and effective time management