Assistant Regional Sales Manager

Role Overview

• Supporting Sales & Account Management Acting as a key liaison between the Regional Sales Manager and our wholesale customers.
• Helping manage an existing territory of 80–100 accounts by preparing materials, coordinating follow-ups, and ensuring seamless communication.
• Assisting in the onboarding of new luxury retailers by managing setup, documentation, and training support.
• Scheduling and confirming store visits, events, and trainings; maintaining a consistent touchpoint calendar for priority accounts.
• Helping to track performance against territory sales targets, and preparing reports, presentations, and customer-facing decks (PowerPoint).
• Providing support for Regional Sales Managers who are on PTO by assisting with ordering during their absence.
• Entering and managing sales orders via MarketTime or SAP.
• Monitoring stock availability, backorders, and allocations across warehouses, keeping customers and internal partners informed.
• Sending order confirmations and delivery updates to customers.
• Coordinating with Credit, Warehouse, and Customer Service to ensure accurate and timely order fulfillment.
• Helping to implement visual merchandising guidelines across the territory.
• Gathering and documenting photos, feedback, and observations from customer visits for brand consistency and leadership visibility.
• Supporting product launches with sample coordination, order tracking, and customer education.
• Assisting in preparation for seasonal product drops, trade events, and key market moments.
• Maintaining up-to-date retailer information and sales data across internal systems.
• Raising credits, returns, and new account setup forms when necessary.
• Helping troubleshoot common customer queries related to shipping, payments, or availability.
• Acting as a go-to resource for the Sales team’s administrative needs.
• Visiting National/Key accounts in your territory, provide feedback to the Key Account Manager, and assist with visual merchandising in these doors as needed.
• Acting as the connection point between RSMs and the Key Accounts team.
• Managing a Territory After ramping up in your role, managing a small book of business and traveling within assigned territory to ensure retailers receive in-person visits as needed.
• Passionately representing Jellycat and promoting brand awareness within the existing territory account base.
• Working with your Team Leader to understand account tiers and determine travel schedules.
• Meeting sales growth and budget targets.
• Evaluating which existing retailers do or do not meet Jellycat merchandising and brand standards.
• Navigate tough conversations when closing accounts that do not meet Jellycat standards.

Requirements

• 2–4 years’ experience in a Sales Support, Sales Coordinator, or Assistant Sales Manager role — preferably in retail wholesale, consumer goods, or premium brands.
• Strong customer service and communication skills — you’re friendly, professional, and confident working with luxury accounts.
• Strong organizational skills with the ability to manage competing deadlines.
• Proficiency in Excel, Outlook, and PowerPoint; SAP or MarketTime experience a plus.
• A natural attention to detail and a proactive mindset — you spot problems before they escalate.
• A passion for Jellycat and our whimsical, high-quality brand.
• A collaborative spirit — you’re a self-starter, but you love being part of a team that’s building something special.

Benefits

• Discretionary Bonus
• This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance.
• Medical, Dental, Vision and other Benefits
• Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP.
• Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
• 401(k)
• Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.
• Paid Time Off (PTO)
• Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
• Employee Assistance Program
• Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
• Regular Social & Team Events
• We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.