Serve as the primary point of contact for a portfolio of partner organizations.
Build strong, trust-based relationships with key stakeholders (e.g., program leads, administrators, clinical leaders).
Maintain regular communication and check-ins to ensure engagement and satisfaction.
Lead onboarding for new partners, including kickoff meetings and alignment on goals, timelines, and program offerings.
Ensure a smooth transition from signed agreement to program launch.
Set clear expectations and next steps with each partner.
Monitor participation and engagement across programs.
Proactively identify and address challenges or barriers to participation.
Coordinate with the Program Experience team to ensure high-quality delivery.
Identify opportunities to expand partnerships within organizations (additional groups, trainings, departments).
Introduce relevant GPS offerings based on partner needs.
Support renewal and continued engagement efforts.
Ensure timely completion of required reporting, including MASStrong quarterly reports.
Track and document partner activity, outcomes, and feedback.
Follow up consistently and confidently to ensure deadlines are met.
Maintain accurate and up-to-date records in HubSpot.
Document all interactions, next steps, and partnership status.
Ensure every account has a clear plan and upcoming actions.

3–7+ years of experience in account management, partnerships, customer success, or related roles.
Strong relationship-building and communication skills.
Highly organized with excellent follow-through.
Comfortable managing multiple partners and priorities simultaneously.
Ability to be both supportive and assertive when needed (e.g., following up on deadlines).
Experience using CRM systems (HubSpot preferred).
Preferred: Experience working with healthcare organizations, nonprofits, or public sector partners.
Familiarity with training programs, workforce development, or group-based services.

Partnership Manager

Key skills