Software Training Consultant – OBGYN

Role Overview

• Train clients on the use of the features and functions of the service.
• Establish rapport; gain and maintain credibility with diverse audiences.
• Reporting software improvements and enhancements to software engineers.
• Help our clients adopt best practices in using our solution to manage their practice.
• You must be technically savvy with the ability to easily learn new software.
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
• Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
• Manages the client training schedule and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
• Record details of client feedback through the training process.
• Responsible for contributing to the creation of training resource material.
• Maintain certification of 80% or higher on all application material and quizzes.

Requirements

• 2+ years experience in software training, implementation, and/or relevant medical practice experience.
• Previous experience in OBGYN/ Women's Health is highly preferred.
• Ability to travel 75-90% including weekends.
• Demonstrates good problem-solving skills and effective decision-making abilities.
• Possesses excellent written and verbal communication skills.
• Empathetic communicator with a consultative approach
• able to see things from another person’s point of view.
• Ability to work independently as well as part of the training team.
• Positive and personable attitude with a customer service focus.
• A professional, patient, and balanced approach to handling difficult customer situations.
• Able to establish and maintain effective communication and relationships with customers and teammates.
• Takes initiative in goal fulfillment and deadlines.
• Excellent time management and organizational skills.
• Basic knowledge of Apple products, including Mac, iPad, and iPhone.
• Ability to easily learn new software.
• Ability to provide some off-hours training and support, including occasional weekends.
• Detail-oriented.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen, and wellness rooms within our BRIC headquarters