Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
Provide training and product guidance to employers and brokers throughout the implementation process
Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

3+ years of SaaS implementation/onboarding, consulting or project management experience
Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
Proven ability to manage multiple projects and stakeholders simultaneously
Customer-first mindset with high empathy and ownership
Strong problem-solving skills and ability to adapt when priorities shift
Detail-oriented with exceptional organizational skills.

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific off-sites per year.

Launch Manager

Key skills