Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores
Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
Create, maintain, and refine documentation to enable team success and consistency across projects

2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
Outstanding stakeholder management and communication abilities
Exceptional patience and resilience supporting customers and teams in high-pressure environments
Exceptional data analysis skills to track metrics and inform decisions
Experience leading implementations with heavy-reliance on 3rd-party API integrations
Must be located in or able to work Eastern or Central time zone hours.

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific off-sites per year.

Manager, Launch

Key skills