Lead and develop our onboarding team, motivating them to deliver exceptional customer experiences and meet their performance goals
Develop scalable, repeatable processes and playbooks aligned with Octopus EV’s goals
Lead clients through the onboarding process in partnership with Scheme Delivery, Business Development, Account Management and other internal teams
Ensure a smooth handoff between Business Development and Account Management, delivering comprehensive handover notes and strong client education for a lasting, successful partnership.
Attend pitches, prepare project plans and other material to support the business development process. Occasional travel to attend client meetings will be required.
Project manage relaunches and other customer change projects as necessary
Establish and monitor KPIs to measure team and individual performance
Generate insightful reports on onboarding pipelines and metrics, presenting findings, recommendations and regular updates to senior leadership
Proactively analyse data, customer feedback and trends to identify areas for improvement, and implement approaches to enhance the overall client onboarding experience
Become an expert on our salary sacrifice scheme and, stay up-to-date with industry trends, best practices, and competitor offerings

Experience leading a high-performing customer-facing team
Client onboarding, customer-facing project management, or other highly relevant experience
Proven ability to manage simultaneous projects that require coordination across departments or multi-disciplinary teams
Skilled at internal and external stakeholder management, including communicating and influencing at executive level
Strong presentation skills, able to instil confidence and build rapport quickly
To be a problem solver who remains calm under pressure and adept at handling challenging customer situations
Experience creating and documenting simple processes and partnering with internal teams to deliver ongoing improvements
Strong attention to detail and data analysis skills
able to transform data into recommendations and actions
Highly collaborative and flexible approach, with the ability to work in a fast-paced, quickly changing environment
Knowledge of employee benefits, or rolling out employee-facing tech or services would be great but not crucial. No prior experience of working within EVs or leasing is required

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus
what's more important to us is finding the right octofit!
🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub
Octopus Employee Benefits
🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Client Onboarding Team Manager

Key skills